Refund policy

Returns & Refunds

We want you to love your Harbour Linen® pieces. As a family-owned Australian business, we aim to make returns simple and fair.

Change of Mind

Returns accepted within 14 days of delivery
Items must be unused, unwashed, and in original condition
Return postage is the customer’s responsibility
Refund or store credit available once approved

Faulty or Incorrect Items

Please contact us within 7 days of delivery
We’ll cover return postage
Choose a refund, replacement, or store credit

Assessed in line with Australian Consumer Law.

Not Eligible for Return

Washed, worn, altered, or used items
Clearance or final sale items (unless faulty)

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds

Processed to the original payment method
Allow 3–5 business days after approval
Original shipping fees are non-refundable unless the item is faulty

Start a Return

Email us with your order number and a brief explanation, and we’ll guide you through the next steps.