Shipping policy
At Harbour Linen®, we are a family-owned Australian business, thoughtfully creating and curating linen pieces for slower, more considered living. Every order is carefully packed and dispatched from our coastal base in the Nambucca Heads / Coffs Harbour region, NSW.
Order Processing
Please allow 2–3 business days for us to prepare your order.
Once your order has been dispatched, you’ll receive an email with tracking details so you can follow its journey from our family to yours.
Processing times exclude weekends and public holidays.
Store Pickup & Local Delivery
At this time, store pickup and local delivery are not available.
Australian Shipping
We currently offer Australia-wide Standard Shipping, free as an introductory offer (subject to change).
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Orders are generally dispatched within 2–3 business days
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Shipping is fulfilled via Australia Post or Aramex
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Express Shipping is available at an additional cost and is calculated at checkout based on the size and weight of your order
Delivery timeframes provided by carriers are estimates and may vary during peak periods.
International Shipping
We offer international shipping, with rates calculated automatically at checkout based on destination and parcel size.
Please note:
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International delivery times vary by country
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Customers are responsible for any customs duties, import taxes, or fees applicable in their country
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Harbour Linen® is not responsible for delays caused by customs processing
Shipping Delays
While we aim to dispatch all orders promptly, occasional delays may occur due to carrier disruptions, peak periods, or circumstances beyond our control.
If you experience a delay or have any questions, please reach out — we’re always happy to help.
Contact Us
For shipping enquiries or order assistance, please contact our customer care team. Supporting a small, family-owned business means the world to us — thank you for being here.
Harbour Linen®
Email: hello@harbourlinen.com.au
Address: PO Box 8120, NSW, Australia
Phone: TBA
ABN: 17 657 971 812